We understand you may have questions regarding the closure of Designstripe Software Inc. Below, we’ve compiled answers to the most common inquiries to help guide you through this transition. If your question isn’t covered here, feel free to reach out to us at support@designstripe.com.

1. What happens if I forget to download my files by February 7, 2025? Can I recover them later?

Unfortunately, files will not be recoverable after February 7, 2025. Please ensure you download any important files before this date.

2. Will my account be automatically closed after February 7, 2025, or do I need to take any action?

Your account will be automatically closed after February 7, 2025. No further action is required on your part, all user data will be removed.

3. How exactly will my refund be calculated? Can I see a breakdown?

Refunds will be calculated based on the remaining subscription time as of February 7, 2025, and prorated through Stripe’s payment system.

4. Can I opt to receive my refund in a different way (e.g., PayPal, bank transfer)?

Unfortunately not, refunds will only be issued to the credit card on file.

5. What should I do if I don’t receive my refund by February 28, 2025?

If you don’t receive your refund by February 28, 2025, please contact us at support@designstripe.com with proof that you haven’t received it.

6. Will there be any disruptions to service during the next 30 days?

We don’t anticipate any disruptions during the next 30 days.

7. Are there any limitations on features or support during the remaining active period?

All features will remain fully functional, and customer support will be available during this time.

8. Can I still make updates or changes to my files before February 7, 2025?

Yes, you can continue to make updates or changes to your files until February 7, 2025.

9. What happens if I need help after February 7, 2025? How limited will support be?

Support will still be available via email after February 7, 2025, but response times may be slower.