Your buyer probably isn’t an expert in your field, so they feel insecure about not knowing enough to make the right decision.
Buyers try to compensate for their incomplete knowledge by leaning toward feature-complete solutions. After all, if a product has ALL the things, it can’t be the wrong choice, right?!
The irony is that buyers will research and comparison shop all the way to analysis paralysis and end up more confused than before.
The thing buyers want is direction. Give them direction by sharing your product philosophy before discussing features.
Your business has a distinct point of view about how to solve a problem better than anyone else. (Otherwise, why are you in business?!)
There’s a reason you’re not exactly like your competitors and don't have a carbon copy of their features. And the reason is never “because we suck and they rule.”
Some examples of distinct product points of view:
➡️ You're focused on building a fast, powerful, lightweight product that’s easier to use.
➡️ You’re doubling down on certain features or core functionality to become best-in-class in what matters.
➡️ You prioritize simplicity over bloating a product with unnecessary bells and whistles that distract from your users' goals.
➡️ Your product is purposefully designed for a specific customer—teams, solopreneurs, rock climbers, mixologists, etc. Share how your solution was tailor-made for them.
Educate your buyer on how your approach takes a different stance because of your product P.O.V.
Share what you’re doing and why—along with what you’ve chosen not to do, and why.
Reassure them that a feature comparison checklist doesn’t tell the whole story. You’re the best at solving this problem, missing features be damned.
Buyers just want to leave the call with clarity. They don’t want to think about this shit anymore.
Once you get their buy-in on your philosophy, then sell them on your solution with your existing feature set.
And sure, many times, a missing feature really is a dealbreaker. There’s no getting around it. You’re still educating a buyer on what you do best and that’s knowledge that can spread even if a deal doesn’t close.
⚡️ Get Dialed-In:
💪 Founders: Make sure your sales team knows your philosophy. Could they describe your product P.O.V. in their sleep? Host a one-hour refresher training session.
💪 Sellers: Record a voice note with how you’d handle the “missing features” objection with your philosophy pitch. Send it to your manager—or founder, if you’re feeling brave—and ask them to critique it.
Let’s get philosophical this week.