Wasim pushed V0.5 of our Noom-like onboarding flow, with full analytics, live today for internal testing. It should be up for new signups on the site next week.
It's been a fun process.
The 2nd most valuable thing we've done (aside from monthly updates, which will always be #1) is talking to nearly every user on the platform after they made their 2nd investment.
It's allowed AI to be our partner on developing the first pass at onboarding:
- unpacking scores of customer conversations into some clear psychographics
- guiding us with some onboarding best-practices
We know our first pass will be 100% wrong, but we can drive enough early traffic through it to make some fast adjustments, equip ourselves to reach folks not just via the app and email but also off-platform, and then learn and iterate quickly.
In case you're curious, here's what stuck out from the qualitative data:
🤝🏽 Trust > Education
90% of superusers came through a trusted referral or early 1:1 convo. They needed to know why Play Money—not just about deals and the 101 of angel.
💪 Confidence Comes After the Check
Even repeat investors can feel undereducated. Confidence-building touch points post investment matter.
💸 “Many Small Checks” Works
Our diversification thesis (more bets, smaller checks) is a 🤯 unlock for nearly all our repeat investors —the relationship between that unlock and confidence is not always consistent. (trust always comes first though)